Why New York Sports Club is the *Worst* Gym On Earth

March 10, 2009

nysc

I quickly armored up because it was time for fight or flight.

The fight.

I got up at the crack of dawn to reserve my spot in 6:30pm spin class, because you know, doing the right thing and signing up for class is civilized, it’s acting out of integrity, and being respectful to others. Instead of say, forcing your way into a class you never signed up for.

I show up, 15 minutes early, only to find out that I was “accidentally” put on the 7:3o class list, not the 6:30 class as I had requested. *deep breath*

I tell the overweight girl at the desk that I will go ahead and grab a bike, because 1) NYSC made the mistake and placed me on the wrong list, and 2), as per her list, 8 people have not yet signed in.

It’s now 6:25, and, if you know their policy, bikes are open for all to grab because class is about to start. But, it didn’t go down like that. Oooooh no honey, it got dirty, real dirty.

While there are still 8 people that have not yet signed in, the class is already full. But the dumb girl can’t figure out the math, and I just don’t call her dumb because looked just so, I call her dumb I’m pretty sure she said “you isn’t on the list.” Who fucks up fundamental 2nd grade grammar?

It’s now 6:35, and we should be 5 minutes into class, but instead, NOW, not before class, NOW, they are doing roll call. There are 3 staff members tripping over each other like inefficient monkeys, unable to prove who’s signed up and who’s not.  I didn’t get up; I refused to because the woman next to me just confessed she never signed up for class!

The instructor—a short, ugly man who looks like he got his personal training certification while serving a prison sentence, tells me ” You gotta go. Give that bike up. So they made a mistake and put you on the wrong list. Mistakes happen. Get off that bike.” I’m not really scared, because what’s he going to do to me? In fact, with my swift, ninja like abilities him and his big, bald goon head did not stand a chance.

Side note: While all the bikes are taken, there are 6 people at the door waiting…because they signed up. I am no math major, but there are six people waiting, and with me giving up my bike that would create ONE available bike…where would the other FIVE come from?

To make a long story even longer, it’s now 6:40 and these New Yorkers are getting irate. The instructor tells me again in front of a whole room of strangers to “get out of my class“. Insulting to be spoken to like that? Sure, but you can overlook it when you realize he’s just a troll working his little minimum wage job because that job is only thing in his life that gives him a sense of power in his pathetic little life. How pitiful.

It’s now 6:42, he yells at me again. Suddenly, the instructor’s encouragement of aggression created an assemblage of aggression towards me, so much so that this woman suggested that the instructor call 911 to get me out of his class. Then, this blonde girl comes up and tells me it’s her bike. I ignore her, so she asks the instructor for his. This other woman chimes in, telling ME to leave and give up my bike so class can begin.

I waited, almost expecting a firing squad to enter and go to town,
Sean Bell style.

Now he starts class, but I have a feeling, it’s not going to end here.

In comes the big, bad wolf, the manager from the gym across the street, which I admit is impressive considering that nothing at NYSC gets done swiftly. I have had to go through an entire spin class more than once without towels, because they couldn’t get them over there just right now.

The irony here is that there were no towels, yet again, but in his haste show up to expel me from class (so he could give my one bike to the six people waiting), he didn’t even think to bring towels. Dang.

The manager beckons for me to come to him, but I insist that he comes to me because I am certain of two things:

1) that if he kicks me out of class that it would not end well, and believe me—harassing, berating, abusing and singling out a minority woman with no just cause, when, the white woman next to me has admitted to perpetrating an equivalent atrocity now makes it clear that I am being singled out; or

2) he would have to stand there and AGREE to cancel my membership with no penalties. He agreed. As I walked out, the instructor encouraged everyone to cheer and clap. And they did.

The manager and I walk next door where we chatted, where we cut all ties, no strings attached. But.

Wha?!?!

What the…? Am I..? Am I fucking…crying?!?!

I was crying. It was really really lame, which made me cry even more. I had fallen apart. Even though my membership was cancelled, I was not completely over it. I felt hurt and humiliated. I was angry. I thought the whole situation was so poorly handled—I mean, did he really come to the gym to ask me to leave after admitting they made a mistake and signed me up for the wrong class? Were they actually treating me like this in front of 24 people? Did the instructor really coerce his class to engage in hostile behavior towards a fellow gym member? Couldn’t they do this AFTER class, in a quiet office away from the other members?

Good leaders encourage unity and summon peace in times of controversy. Former prison yard gang members stir up violence. It now made sense.

But.

Still.

But still I felt strangely unfulfilled. Perhaps because since 2003 I’ve given NYSC about $10,000 to be a member of their facility. I’ve suffered through the dirty showers, the grimy carpets, the bad service, constant construction, the half hour wait for a machine. I’ve tolerated their over-weight, dimwitted trainers straight out of Rikers. I’ve put up with rude customer service and small cramped space that smells like Eau du Sulfur Spring. I took it people, I took it like a man.

But.

Then.

But then, tonight’s, shall we say incident, opened the door to enter to two spectacular, and I mean SPECTACULAR gyms, for the same price as I was paying for that dump. Top of the line gyms are offering “recession” prices—I am talking Equinox, the one where you book your bike online and pick the bike you want. Wow. You mean, no moron writing down your name in the wrong slot that causes you to get yelled at and thrown out of the gym?

The flight.

Even more exciting than my recurring fantasy of Hugh Jackman is the deal at New York Health and Racquet Club. Because of the building I live in, they will give me a year’s membership for $669. I mean, have you seen that roof deck and pool at their facilities? And towels. Glorious towels. Tons of them.

If you are ready to be treated with respect, take classes with fit, knowledgeable trainers, shower in clean immaculate surroundings, then I have a deal for you. Shoot me an email at sherika@justeatsmart.com and I will send you my contacts for these gyms, the kind of contacts that will offer you back door specials. You’ll be glad you did.

I normally don’t encourage comments, but I am this time! I would love to hear about your experience at New York Sport Club. Speak up, be heard. As a community, your experience and story can make a huge difference to someone considering joining that poor excuse of a gym and getting trapped in a one year commitment.

{ 19 comments… read them below or add one }

Stakler March 10, 2009 at 12:56 pm

Sherika, I am so happy that finally someone is talking about that rathole of a gym!! I dont know anyone who actually likes to go to that place and I have heard countless horror stories. The only reason why I go is b/c they were cheaper than Equinox. I am gonna use you as inspiration to get the F**K out of that sespool too!! I am going there tonight and demanding that they cancel my membership without any penalty. But you know what…it is still worth the penalties to workout with people that know what they are doing in a nice CLEAN environment. Can you please send me contact info for equinox…maybe I’ll see you there!!

Rolf March 10, 2009 at 1:21 pm

AMEN! NYSC is disgusting. i recently quit after a horrible experience there myself. I had taken my gf there to get a trial workout to see if she liked it…when i asked if she could get a free week before signing the 1 yr commitment, they accused her of just tying to get a free workout and wasting their time( even though their own website advertises a 2 WEEK free trial membership!) The sales rep asked her to leave and thaked her for wasting his time…I told him to F himself and quit. i joined Equinox the next day and love it. I actualy want to thank NYSC for sucking so bad, it finally forced me to leave that shit hole and join a clean and friendly gym…

Deb March 10, 2009 at 3:45 pm

i go because it’s convenient. and that’s the only they have going for them. i have one close to my job and one close to my home. if it wasn’t for that, i would never go, i would pick another place. and lol, the trainers are FAT!

BFox March 11, 2009 at 9:22 am

its a matter of getting in and getting out. i dont mind it.

katy March 11, 2009 at 9:26 am

when you think about what you are getting for you money, it’s not that much. but right now there are no alternatives, ifyou want to go the gym, they make it so you have to pick them. if the other gyms come down in price and added more locations, they would give nysc a run for their money.

Alicia March 11, 2009 at 10:35 am

did someone really suggest callling 911? what a dumb ass.

greg March 11, 2009 at 10:37 am

you just can win when you go up against big companies like tjhis, im not even sure if it’sworth the fight or argument. but u are doign the right thing by providing information and experience for people so they can be their own judge. ure a funny writer. i’llbe checking out your site more, even though it seems mostly for chicks.

haskim March 11, 2009 at 4:26 pm

it doesnt sound like a race thing, it sounds more like a bunch retarded people that cant count. i’m not a member of a gym, but if i experienced anything like that i would never go back. canceling your membership without penalty is the least they can do. you deserve an apology and at least a whole year free.

rose March 13, 2009 at 11:33 am

WELL, WELL WELL… I DON’T THINK I WOULD HAVE GOTTEN UP EITHER. SOMETIMES WHEN YOU GIVE UP ONE THING, SOMETHING BETTER COMES ALONG. IN YOUR CASE, YOU WERE HOLDING ON TO SOMETHING THAT WAS ACTUALLY PREVENTING YOU FROM EXPLORING BETTER THINGS. I’M GLAD YOU MOVED ON. ROSE

Sue March 13, 2009 at 5:07 pm

How you were treated was absolutely disgusting. I belonged to NYSC for about 6 months and then quit because the trainers were unprofessional, and the gym and the bathrooms were a complete sty. I now belong to NYHRC as well!

Kaleb June 16, 2009 at 8:02 pm

Honestly complain about something worth complaining about. Its a gYM

vanessa June 20, 2009 at 9:57 pm

kaleb, you logged in to post that comment??

Marty July 5, 2009 at 9:19 pm

I guess I’ll be the one descending voice here…
As soon as you started with your “minority” angle you basically revealed yourself to be yet another black woman with an attitude. From the get go I’m sure you were rude and an ass hole so you got treated with the same back… Your article drips with superiority of a ’slightly upper’ middle class woman who feels everyone owes her with your comments of the NYSC employees as “coming straight from Rikers” & ‘dumb girl’ etc… I’m sure if you had explained the situation without being a bitch you probably wouldn’t have been treated as one… hell you might have parlayed it to a free month or two for their mistake…
.
On a side note:
Why does everyone thinks NYSC is a luxury club? [and if you could afford Equinox & NYHRC why would you bother]
I stick with it because it has the most locations of any club I’ve ever been with, and with family in both Boston & Philly and work travels to WDC I rarely have an excuse not to work out…

I still put up with it even-though most of the problems are caused by the members themselves:
1.why put a wet dirty towel in the bin WHICH IS RIGHT NEXT TO YOU when the floor is more convenient the same rules apply on the gym floor with towels, freeweights, magazines etc…
2.People were to lazy/stupid to turn off the TV, so the club institutes the plug and play type of monitors: sucks to be you if you want to watch a BB game and listen to your own music AND then ass holes damage the units by disconnecting the cords which control the TV [I now a way around this but don't tell ppl 'cause they wont turn it off]

I see you have Comment moderation on, so I’m sure this wont even make it on here…

Sherika July 5, 2009 at 9:39 pm

Oh no Mr. “shutuphooker@gmail.com”, over here at justEATsmart.com, even people like you get a chance to be heard. And I hear you loud and clear. I also got a good laugh at your comment, which doubled as a great ab workout. Thank you!

David Tager November 11, 2009 at 8:59 pm

If you think NYSC is bad wait until you try and quit NYHRC. That place is a nightmare and a total scam. They literally make it almost impossible to quit. Their clubs except for 23rd street are filthy & disgusting. They will also relentlessly hound you to get personal training sessions. I have never had a worse experience at a gym.

jon-doe November 30, 2009 at 2:45 am

I’ve been to a few gyms outside of NYSC. Some are worst than nysc and the price is way cheaper. Yes, Equinox is a nice/clean looking gym and I would move in if I could.

If you want resolution, for those who feel they are in a battlefield with the NYSC (for whatever reason(s)), contact the BBB and Health Dept. and file your complaints. The steam room saga is NOTHING out of the ordinary with the any club, but that doesn’t make it right.

bernie January 1, 2010 at 3:29 am

hahaha the ab comment got me =)

likes to kick January 1, 2010 at 4:00 am

i have to save i’ve been a member for a few years at nysc. I go to MANY of the locations because I take lots of classes.

your spin story made me laugh a lil because I had a similiar situation happen to me. It was the Grand Central location. I was checking the web for spin classes and found one close to me…and it didnt show a SIGN UP…what no sign up?? weird, but I figured ok…maybe its a dead class…which was great for me because it was to be my very first spin class. i get in get my seat all set up relax talk to the people around me and then comes in the instructor….get this…with a sign up sheet. I think to myself…SHIT!!!! she was a terror. I was not the only one who looked to the website for this class, there were 3 other girls who didnt know to sign up for it. she barked at me to get off the bike I said no, those girls didnt sign up either and I was here before them. We told her the website doesnt show it as a sign up class. she didnt care, she just kept waving her sign up sheet and yelling. I told her she was being unfair and that I was here first and set up (Bows head) I gave in got off the bike, I know, I know…I should have fought, but honestly with it being my first spin class, I figured she would really kill me (and I’m in shape)and there was NO way I was gonna let her get the satisfaction of kicking my a**. so I said some choice words to her and marched to the front desk and yelled at them of course they are CLUELESS to the fact that it IS a sign up class. The guy at the desk tells the other worker at the desk to change the website now. I mean seriously….was I the ONLY one to complain about that? I think NOT. I will say that as I made my way back past the bike room to go upstairs and find a something else to workout with, one of the spinners came out to me and said…there is an extra seat if you want…I said..no thanks…I’m over it already…she tried to again to get me in, I thanked her but said honestly I cant even look at the instructor without wanting to rip her face off….did i mention I box and do kickboxing? =)

Major complaints about NYSC:

* DIRTY DIRTY DIRTY and I see people walk around BARE FOOT…(GAGS!!!)
* Management and front desk always seem confused and give alot of wrong information about classes being cancelled, if an instructor is showing up or if there is a sub. They just never seem to know what is actually going on.

Oh and my major complaint with MEMBERS….GIVE ME ROOM TO WORKOUT IN..jesus h christ….you come so close to me in class it drives me crazy…isn’t there some type of rule with personal space??? in kickboxing if your right up on top of me….YOUR GONNA GET KICKED…dont then looke at me like….you just kicked me, and then complain to the instructor. WAKE UP

Overall a gym is a gym is a gym. NYSC has lots of locations and I’m sure we all can find something we like.

ps…I still havent done spin =)

Sherika January 3, 2010 at 5:42 pm

Bernie, this is too funny, yet just too familiar of an experience. I mean, will they ever even try to get it right?

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